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Dagmor

Dagmor

Dagmor

See the whole story in every customer call

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About

Dagmor turns recorded customer calls into a clear picture of what happened. Drop calls in or run the whole review inside Dagmor: control scripts, see the call log and transcripts, listen when needed, add human reviews, and read conduct, coverage and trend reports. Agent Hero Scores show strong work. The analysis catches what callers said between tick-box answers, so managers can act on the words as well as the scores.

Features

  • Review customer calls from the call log without losing the original recording
  • Read searchable transcripts and play the recording when needed
  • Set your own review scripts or draft a script from real calls
  • Combine human reviews with automatic call analysis
  • See conduct, coverage and trend reports in clear layouts
  • Show agents their strongest work with Hero Scores
  • Capture customer words between survey questions and scores
  • Get useful reports by supplying recordings without changing your calling system
Use Cases: Get & Keep Customers Understand & Improve Manage People
Tags: call-analysis customer-feedback call-review reporting transcription
Software Types: Web App
Pricing Model Custom Pricing
Rickie Doherty Added by Rickie Doherty on October 16, 2026